Customer Service Survey Apr 6, 2017 Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. 1. How long have you used our products/services? Less than 6 months 1 year to less than 3 years 3 years to less than 5 years 5 years or more None 2. Which of our products/services do you use? Installer's Choice Custom AMCO Enclosures Other (Please specify below) None 3. How frequently do you purchase from us? Every day Every week Every 2-3 weeks Every month Every 2-3 months Every 4-6 months Once or twice a year None 4. How would you rate your overall satisfaction with us? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied (please explain) None 5. How satisfied are you overall with our customer support? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied (please explain) None 6. How satisfied were you with how the support staff resolved your most recent problem? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied (please explain) None 7. If your problem was not resolved did our staff offer to follow-up after the call/email? Yes No None 8. Please rate our customer service representative on responsiveness. Very poor Poor Fair Good Very good None 9. Please rate our customer service representative on professionalism. Very poor Poor Fair Good Very good None 10. Please rate our customer service representative on politeness. Very poor Poor Fair Good Very good None 11. Please rate our customer service representative on efficiency in solving the problem. Very poor Poor Fair Good Very good None 12. Please rate our customer service representative on his/her manner of handling follow-up questions. Very poor Poor Fair Good Very good None 13. How many times did you contact customer support before your problem was resolved? Once Twice Three times More than three times Problem is still unresolved None 14. Do you have any suggestions for improvement? Please enter the text from the image above Time's up
