Customer Service Survey Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. 1. How long have you used our products/services?Less than 6 months1 year to less than 3 years3 years to less than 5 years5 years or more 2. Which of our products/services do you use?Installer's ChoiceCustomAMCO EnclosuresOther (Please specify below) 3. How frequently do you purchase from us?Every dayEvery weekEvery 2-3 weeksEvery monthEvery 2-3 monthsEvery 4-6 monthsOnce or twice a year 4. How would you rate your overall satisfaction with us?Very satisfiedSomewhat satisfiedNeutralSomewhat dissatisfiedVery dissatisfied (please explain) 5. How satisfied are you overall with our customer support?Very satisfiedSomewhat satisfiedNeutralSomewhat dissatisfiedVery dissatisfied (please explain) 6. How satisfied were you with how the support staff resolved your most recent problem?Very satisfiedSomewhat satisfiedNeutralSomewhat dissatisfiedVery dissatisfied (please explain) 7. If your problem was not resolved did our staff offer to follow-up after the call/email?YesNo 8. Please rate our customer service representative on responsiveness.Very poorPoorFairGoodVery good 9. Please rate our customer service representative on professionalism.Very poorPoorFairGoodVery good 10. Please rate our customer service representative on politeness.Very poorPoorFairGoodVery good 11. Please rate our customer service representative on efficiency in solving the problem.Very poorPoorFairGoodVery good 12. Please rate our customer service representative on his/her manner of handling follow-up questions.Very poorPoorFairGoodVery good 13. How many times did you contact customer support before your problem was resolved?OnceTwiceThree timesMore than three timesProblem is still unresolved 14. Do you have any suggestions for improvement? Please enter the text from the image above Time is Up! GET IN TOUCH WITH US TODAY Get Started Sign Up For Our Email List Sign up to receive news about new products, offers and events. Success! First Name Last Name Email Subscribe