Customer Service Survey

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

1.

How long have you used our products/services?

2.

Which of our products/services do you use?

3.

How frequently do you purchase from us?

4.

How would you rate your overall satisfaction with us?

5.

How satisfied are you overall with our customer support?

6.

How satisfied were you with how the support staff resolved your most recent problem?

7.

If your problem was not resolved did our staff offer to follow-up after the call/email?

8.

Please rate our customer service representative on responsiveness.

9.

Please rate our customer service representative on professionalism.

10.

Please rate our customer service representative on politeness.

11.

Please rate our customer service representative on efficiency in solving the problem.

12.

Please rate our customer service representative on his/her manner of handling follow-up questions.

13.

How many times did you contact customer support before your problem was resolved?

14.

Do you have any suggestions for improvement?
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